Frequently asked questions

How does MasterTheHandpan Marketplace work?
How should I choose the scale of my instrument?
How long does it take to receive my instrument?
What is the $50 gift card you offer when buying an instrument on the Marketplace?
Do your handpans come with a bag?
Can you give me an estimate of how much I will pay for the custom taxes and VAT?
I have ordered an instrument on the Marketplace. Can you give me the status of my order?
What is the return policy and can I get a refund for my purchase?
Can I have an invoice for my purchase?
Can I ask for a custom instrument?
How do I care for my instrument?
Where can I re-tune or repair the instrument I bought through the Marketplace?

This is how our (awesome) marketplace can help ✌️

We only select the best handpans for you.

We work in partnership with the most reputable makers to bring you a selection of handpicked top-quality handpans. If you see them on our marketplace, you can be sure that they have been tested, so you can buy with confidence.

We’ll give you an in-depth and honest review.

We provide a full technical review for each instrument so that you have all the information you need to decide which instrument is right for you. David Charrier will also give you tips and insights when it’s useful.

You're safe with us and our sellers.

Our marketplace is powered by the highest security standards to ensure that payments are 100% secure. The transaction has a 256-Bit Bank Level Security.

Every seller commits to a 14-say Seller’s Guarantee with an unconditional 100% refund if you are not satisfied with your instrument.

Any questions? Contact us.
We'd be happy to help. 😘

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